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Fraud Awareness and Prevention Center

Fraud is constantly evolving and staying informed is your best defense. 

Report Lost or Stolen Visa

During Business Hours: 614.707.4000
After Hours: 888.297.3416

Report Identity Theft or Fraud

We recommend you visit www.IdentityTheft.gov and follow the federal action plant to help you with your claim. Anyone can become a victim of identity theft or financial fraud. 

  • Call the companies where you know or suspect the fraud may have occurred.
  • Place a fraud alert on your credit report and get copies of your report.
  • TransUnion Call: 800.680.7289 or write: P.O. Box 6790, Fullerton, CA 92634
  • Equifax Call: 800.525.6285 or write: P.O. Box 740256, Atlanta, GA 30374-0241
  • Experian Call: 888.EXPERIAN (888.397.3742) or write: P.O. Box 9532, Allen TX 75013
  • Report identity theft to the Federal Trade Commission (FTC).
  • File a report with your local police department.

Phone Scams are on the Rise

We may text, call or email you if we have a question about a recent purchase, but we will:

  • NEVER give out personal information
  • NEVER give out Online Banking credentials
  • NEVER give out account, credit/debit card, or CVV numbers
  • NEVER tell anyone your one-time passcode (2-FA)

Looking for more?

Visit our Blog Center for additional resources designed to help you stay protected and take action if you suspect fraud!

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Online Learning

Check out the Identity Protection module, available in our Online Learning Center.  Learn more about Identity Theft, Fraud and Security, and watch a short video on Foiling Identity Theft below: